Principal Product Manager, Accounts + Identity
Core
Own the customer account platform and identity foundation across Quince's commerce ecosystem, explicitly focusing on AI-powered identity experiences, intelligent agents, and secure user data layers.
Role type
Principal Product Manager (AI-first Identity & Account Platform)
Builds
Foundational account platform, authentication architecture, customer data profile layer, and AI agent frameworks for identity and account management.
Domain
Retail / E-commerce / AI & Identity
Deliverable
production ML models | product features | infrastructure
Required skills
Platform product management, system design, API fluency, AI agent product strategy, identity management, security & fraud prevention, data modeling, cross-functional leadership, metrics-driven decision making
Preferred skills
Experience with passwordless authentication, conversational AI interfaces, human-in-the-loop systems, responsible AI governance
Technologies
AI/ML systems, agent frameworks, SSO, identity resolution systems, fraud detection systems
Responsibilities
Define and build AI-powered identity and account experiences including intelligent agents; establish authentication architecture and user identity model; design canonical customer identity and profile models; improve customer-facing account dashboards and flows; define integrations with checkout, support, and AI/ML systems; partner with engineering, security, and data teams to balance CX, reliability, and security.
Seniority
Principal, hands-on IC with strategy & mentorship
