Sr. Director, Digital Merchandising - N.com and eCommerce
Core
Leading the shared digital merchandising team for Nordstrom and Nordstrom Rack to drive conversion, expand assortment, and integrate AI-driven personalization across N.com and eCommerce.
Role type
Sr. Director, Digital Merchandising
Builds
Digital assortment, site content, and AI-powered discovery experiences for Nordstrom's online channels.
Domain
Fashion retail / eCommerce
Deliverable
product features
Required skills
Strategic vision, P&L ownership, team leadership, omnichannel merchandising, AI-powered personalization, analytics, cross-functional alignment
Preferred skills
Experience with agentic commerce, site process optimization, tactical execution
Technologies
Ecommerce analytics tools, AI personalization platforms
Responsibilities
Drive total demand, conversion, and AOV across sites, mobile web, and app; Lead and develop a high-performing digital merchandising team; Partner with Merchandising Group to ensure online product selection supports digital goals; Champion end-to-end customer experience from discovery to returns; Shape discovery experience as choice count scales; Lead integration of AI-powered personalization and agentic commerce; Drive site content and calendar development; Identify site-wide navigation and search enhancements; Develop and monitor site analytics.
Seniority
Senior, hands-on IC with strategic leadership