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Core
Leading the claims settlement process for disability and personal injury cases to ensure high-quality, efficient, and cost-effective outcomes for customers.
Role type
Senior Manager, Claims Settlement (Disability & Personal Injury)
Builds
Claims settlement processes and customer experience for disability and personal injury insurance
Domain
Insurance (Life & General) / Claims Management
Deliverable
client delivery
Required skills
Strategic leadership, change management, insurance product knowledge, complex case adjudication, team development, data and AI utilization
Preferred skills
Experience leading through other leaders, digital transformation, cross-functional collaboration
Technologies
AI, Data analytics
Responsibilities
Oversee daily operations and quality of claims settlement, make final adjudication decisions within policy terms, develop settlement processes with product and digital teams, develop team competency in independent assessments and data/AI support, monitor claim costs and quality control
Seniority
Senior, hands-on IC leader managing multiple departments