Sales and Service Client Services, Off
Core
Manage client relationships and operations for asset servicing, custody, and fund administration, ensuring quality service delivery and resolving escalated issues.
Role type
Senior Client Service Manager
Builds
High-quality client service solutions and operational efficiency in asset servicing
Domain
Financial Services / Asset Servicing / Fund Administration
Deliverable
client delivery
Required skills
Client relationship management, Escalation handling, Cross-functional collaboration, Project leadership, Risk and compliance controls, Strategic planning
Preferred skills
Custody/fund accounting experience, APAC market knowledge, Stakeholder management, Change management
Technologies
N/A
Responsibilities
Deliver services and solutions to clients, Manage client operations and resolve escalated issues, Facilitate cross-functional communication, Lead continuous evaluation of team operations, Assist with compliance reviews and audits, Drive project work to improve client service
Seniority
Senior, hands-on IC with leadership responsibilities