Sales and Service Client Services, Off
Core
Manage client relationships and operations for asset owners and managers, ensuring quality service delivery and resolving escalated issues.
Role type
Senior Client Service Manager
Builds
High-quality institutional investment servicing solutions
Domain
Financial Services / Asset Servicing
Deliverable
client delivery
Required skills
Leadership, Communication, Stakeholder Management, Critical Thinking, Creative Thinking, Risk Management, Compliance Knowledge, Project Management, Change Management, Technical Acumen
Preferred skills
Experience in custody/fund accounting/fund administration, APAC market knowledge, Degree in Business Studies
Technologies
N/A
Responsibilities
Deliver services and solutions to clients, manage client operations and resolve escalated issues, facilitate cross-functional communication, lead continuous evaluation of team operations, assist with compliance reviews, drive project work to improve client service.
Seniority
Senior, hands-on IC with leadership responsibilities