GlobalLINK Platform Support-Team Lead
Core
Lead a centralized Level-1 client support hub for State Street's GlobalLink electronic trading platform, handling user access, troubleshooting, ticket resolution, and trade support for institutional investors.
Role type
Senior IC platform support team lead
Builds
GlobalLink trading platform (FX, Fixed Income, Cash) and related connectivity solutions
Domain
Financial services / Securities operations / Electronic trading
Deliverable
client delivery
Required skills
Securities operations support, FX/FI platform support, SQL, Power BI, Excel (VLookups, Pivot Tables), API connections, User acceptance testing, System integration testing
Preferred skills
SQL, Power BI, Excel
Responsibilities
Handle client requests via mail and phone, provide first-level application support (monitoring, user setup, report generation), diagnose and troubleshoot platform issues (access, passwords, certificates), research and resolve user inquiries, update standard operating procedures, automate processes, monitor system alerts, escalate complex issues to Level 2 support
Seniority
Senior, hands-on IC (via careerplan.io/jobs/R-798233-1-globallink-platform-support-team-lead-at-statestreet)