Head of Technology Process Re-Engineering, Managing Director
Core
Establish and lead a GTS-focused capability for technology process mapping, re-engineering, and operational transparency to simplify, optimize, and strengthen control effectiveness.
Role type
Managing Director, Head of Technology Process Re-Engineering
Builds
Standardized process views, future-state process designs, implementation roadmaps, and governance models for GTS technology processes.
Domain
Financial Services / Technology Operations / Process Transformation
Required skills
Technology process transformation leadership, process re-engineering, operating model design, process mapping (BPMN, SIPOC, value stream mapping), Lean/Six Sigma, business capability mapping, executive stakeholder influence, risk and control orientation, change leadership, analytical depth
Preferred skills
Experience in highly regulated environments, building process standards and governance models, working with globally distributed teams
Technologies
BPMN, SIPOC, value stream mapping, Lean, Six Sigma
Responsibilities
Define and lead GTS technology process mapping approach including standards, methodology, and tooling; Build and maintain clear end-to-end views of priority GTS processes; Lead structured process analysis to identify duplication and control gaps; Partner with process owners to design future-state processes and implementation roadmaps; Create governance routines to ensure process maps remain current and aligned; Develop executive-ready reporting on process coverage and improvement progress.
Seniority
Managing Director, Senior Leadership
