Head of North America Production Management, SVP
Core
Senior leadership accountable for technology service resilience, platform stability, regulatory engagement, and production management strategy across the Americas.
Role type
SVP / Head of Production Management (Strategy & Operations)
Builds
Mission-critical business platforms and operational resilience frameworks
Domain
Financial Services / Technology Operations / Production Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure & service management
Required skills
Enterprise-scale production management, multi-regional technology operations leadership, regulatory engagement, crisis leadership, operating model transformation, budget and vendor management, stakeholder influence
Preferred skills
Cloud and mainframe operations, SRE and ITSM expertise, advanced degree or professional certification
Technologies
ServiceNow, CMDB, automation, orchestration, observability tools
Responsibilities
Define regional production management strategy and operating model; lead resilience and reliability agenda for mission-critical platforms; provide decisive leadership during major incidents and crises; engage with regulators, risk, compliance, and audit stakeholders; lead large-scale transformation of production management and SRE; build and lead a high-performing regional leadership team
Seniority
SVP, strategic leadership with hands-on accountability