Level 3 Senior Product Technical Support Engineer, AVP
Core
Advanced escalation layer diagnosing complex CRIMS technical, functional, and operational issues, owning root-cause analysis and bridging to Product Engineering.
Role type
Senior IC Product Technical Support Engineer (L3)
Builds
CRIMS trading platform stability and operational continuity for institutional investors
Domain
Financial services / Investment management / Trading systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root-cause analysis, Advanced troubleshooting, SQL, Database analysis, Defect recreation, Workaround design, Engineering liaison, Runbook authoring, Team leadership, Observability tooling
Preferred skills
C#/.Net, Java, Dynatrace, SolarWinds
Technologies
SQL, C#/.Net, Java, Dynatrace, SolarWinds
Responsibilities
Lead Sev1 critical incidents, Perform deep technical troubleshooting across logs and databases, Conduct structured root-cause analysis, Partner with QA to reproduce defects, Engineer workarounds for trading functions, Manage defect creation and enhancement requests, Define monitoring requirements and update runbooks, Act as entry point for new product introduction to Operations
Seniority
Senior, hands-on IC with team leadership