Database & Cloud Platform Support Lead, AVP - State Street Investment Management
Core
Senior escalation point for production issues, driving platform stability, incident reduction, and operational excellence for enterprise database and cloud platforms.
Role type
Senior IC Database & Cloud Platform Support Lead
Builds
Production-ready database and cloud infrastructure reliability
Domain
Financial Services / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
PostgreSQL, Amazon Redshift, Snowflake, AWS RDS, EC2, S3, Lambda, CloudWatch, IAM, Grafana, Kibana, ELK, SQL, Python, Shell Scripting, Ansible, Terraform, Incident Management, Problem Management, Change Management, Capacity Management
Preferred skills
Terraform
Responsibilities
Act as L3 escalation point for major production incidents, Lead troubleshooting of database and cloud infrastructure issues, Perform root cause analysis and implement preventive actions, Coordinate incident communications and stakeholder updates, Monitor platform SLAs and operational KPIs, Support audit and regulatory requests, Implement vulnerability remediation plans, Manage database access reviews, Identify recurring issues and drive permanent fixes, Reduce manual operational tasks through automation, Develop SOPs, runbooks, and knowledge articles, Work closely with application support teams, data engineering teams, and business stakeholders, Coordinate with AWS, Snowflake, and database vendors, Participate in change management and release activities, Provide technical leadership during production events
Seniority
Senior, hands-on IC