Agentic AI Engineer, Vice president
Core
Lead end-to-end production support for a new agentic AI platform integrating with upstream systems (email, market data) and writing to downstream systems across Front, Middle, and Back Office.
Role type
VP-level Production Support Lead (Agentic AI Platform)
Builds
Agentic AI platform supporting institutional investors
Domain
Financial Services / AI Infrastructure
Deliverable
production ML models | infrastructure
Required skills
global support operations leadership, vendor management (managed-services), incident management, root-cause analysis, capacity planning, AWS, Linux/Windows, databases (MongoDB, Oracle, Sybase), scripting (Shell/Python), enterprise schedulers (Autosys, Control-M), ITSM tools (ServiceNow, JIRA)
Preferred skills
AI/ML exposure, ITIL certification
Responsibilities
establish and run a follow-the-sun support model across India, US, UK, and Europe; serve as primary escalation point for production issues; manage external managed-services vendor for 24x7 coverage; lead incident management and root-cause analysis; partner with SRE/DevOps to drive automation and reliability improvements; influence engineering roadmaps based on operational feedback
Seniority
VP, strategy & mentorship
