Client Services, AVP
Core
Lead end-to-end project management, operational standardization, and quality assurance for Global Custody Client Services across Tokyo, Fukuoka, Luxembourg, and Boston to protect client experience and drive operational excellence.
Role type
Senior IC Client Services Operations & Quality Assurance Lead
Builds
Global Custody Client Services operating practices, incident management workflows, KPI frameworks, and cross-location improvement initiatives
Domain
Financial services / Global Custody / Client Operations
Deliverable
dashboards & analysis
Required skills
Project management, incident management, process improvement, KPI design, audit coordination, data analysis, stakeholder management
Preferred skills
Data visualization, management reporting tools
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Lead projects for Taskize and IMT inquiry management; drive standardization of operating practices across multiple locations; monitor and analyze client service incidents; coordinate self-assessment and audit activities; prepare management information and KPI reports; analyze client feedback and coordinate improvement actions.
Seniority
Senior, hands-on IC