Product Specialist, Officer
Core
Provide functional application technical support and translate client needs into actionable feedback for Fixed Income and Derivative customers using enterprise investment management software.
Role type
Product Specialist / Technical Support Engineer
Builds
State Street Alpha (open front-to-back platform) and CRD enterprise investment management solutions
Domain
Financial Technology / Institutional Investment / Fixed Income & Derivatives
Required skills
Fixed income instruments knowledge, Derivative product knowledge, Trade Life Cycle understanding, SQL, Technical problem diagnosis, Client support, Documentation, Process analysis
Preferred skills
MBA or Master's degree, SIE or CFA Foundations certifications, Charles River IMS or similar OMS/EMS platform experience, Advanced SQL
Technologies
SQL, Charles River IMS, State Street Alpha
Responsibilities
Diagnose and resolve technical issues for Fixed Income and Derivatives clients, Investigate complex problems including third-party integrations, Develop and test workarounds, Manage sensitive or high-impact client issues, Maintain accurate documentation of client interactions, Collaborate with Product and Engineering teams
Seniority
Mid-level, hands-on IC