Infrastructure Engineering, Off
Core
Define, execute, and maintain IT Asset Management (ITAM) processes across the asset lifecycle, ensuring alignment with IT Service Management (ITIL) standards.
Role type
Mid-level IT Asset Management Process Analyst
Builds
Process frameworks, SOPs, and controls for IT asset lifecycle operations
Domain
Financial Services / IT Operations
Deliverable
Dashboards & analysis
Required skills
ITAM process design, SOP documentation, ITSM/ITAM tool proficiency (ServiceNow), stakeholder engagement, data-driven reporting, ITIL-aligned controls, gap analysis
Preferred skills
Certified IT Asset Manager (CITAM), ITIL Foundation, end-to-end asset lifecycle operations experience
Technologies
ServiceNow, CMDB
Responsibilities
Maintain process documentation and SOPs, coordinate with stakeholders for process adoption, perform process reviews to identify gaps, track remediation actions, support audit and regulatory activities, model business and data requirements, drive continuous improvement in ITAM practices
Seniority
Mid-level, hands-on IC