Digital Communications Dispatcher Trainee
Core
Receive and direct emergency and non-emergency calls, dispatch response personnel, and manage communications equipment to ensure timely assistance.
Role type
9-1-1 Public Safety Telecommunicator Trainee
Builds
Emergency response dispatch for law enforcement, fire, and medical services
Domain
Public Safety / Emergency Communications
Deliverable
client delivery
Required skills
9-1-1 system operation, CAD system data entry, GPS location pinpointing, multi-line telephone/radio equipment operation, emergency call assessment, report generation, court testimony
Preferred skills
N/A
Technologies
Computer Aided Dispatch (CAD), Global Positioning System (GPS), digital/analog voice communications equipment
Responsibilities
Receive and assess 9-1-1 and non-emergency calls; Dispatch emergency response personnel using digital or analog equipment; Connect conference calls for emergency assistance; Create reports to correct Automatic Location Information errors; Pinpoint caller locations via GPS and initiate call-backs; Type memoranda and edit call recordings for legal requests; Testify in court regarding call details; Maintain operational logs and shift reports.
Seniority
Entry-level, probationary trainee