Patient Service Specialist
Core
Front-desk specialist managing patient intake, scheduling, and administrative operations for a clinic.
Role type
Patient Service Specialist (Administrative)
Builds
Patient check-in workflows, appointment schedules, and medical record organization.
Domain
Healthcare Administration
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance verification, medical record management, data entry, cash handling, phone etiquette
Preferred skills
Experience with EPIC, handling patient complaints, financial screening
Technologies
EPIC
Responsibilities
Greet patients and manage reception area; Answer and triage phone calls; Schedule patient appointments; Verify demographic and insurance information; Pull and prepare patient charts; Collect co-payments and process billing; File lab slips and correspondence; Respond to requests for medical record copies.