Hospitality Desk Associate
Core
First point of contact for members and guests, delivering warm greetings, resolving issues, and creating memorable experiences at the club front desk.
Role type
Hospitality Desk Associate
Builds
Member and guest experiences at the club
Domain
Hospitality / Fitness Club
Deliverable
product features
Required skills
Customer service, problem-solving, cash handling, communication, organization, teamwork
Responsibilities
Greet members and guests, assist with program registration and payment processing, handle check-ins and resolve issues, maintain front desk cleanliness, contact housekeeping and maintenance for reported problems, answer queries about club services, complete transactions for paid services, implement service procedures, complete assigned tasks like birthday greetings.
