Associate Access Specialist
Core
Handles inbound and outbound calls to schedule patient appointments, capture messages, and address customer needs for clinics.
Role type
Patient Access Specialist (Call Center)
Builds
Patient appointment schedules and clinic communication logs
Domain
Healthcare administration / Patient Access
Deliverable
dashboards & analysis
Required skills
Call center operations, Patient scheduling, Customer service, Electronic health record systems, Appointment prioritization
Preferred skills
None stated
Technologies
Electronic messaging systems, Electronic scheduling systems
Responsibilities
Answer patient and provider calls, Schedule appointments based on urgency, Capture patient messages, Provide appointment logistics information, Escalate health concerns, Navigate complex patient situations
Seniority
Entry-level, 1 year experience