Hospitality Desk Associate
Core
Front desk associate responsible for welcoming members and guests, resolving issues, and facilitating club services.
Role type
Hospitality Desk Associate
Builds
Member and guest experiences at a fitness club
Domain
Fitness / Hospitality
Deliverable
client delivery
Required skills
Customer service, conflict resolution, cash handling, program registration, payment processing, scheduling, service recovery, facility maintenance coordination, policy communication
Preferred skills
Community building, optimism, adaptability, teamwork, organization
Technologies
None stated
Responsibilities
Greet members and guests, assist with program registration and payment processing, handle check-ins and resolve issues, maintain front desk cleanliness, coordinate with housekeeping and maintenance, answer service queries, implement service procedures, complete assigned tasks like birthday calls
Seniority
Entry-level, hands-on IC
