Patient Service Specialist | Outpatient Radiology| Vanderbilt Imaging Services | One Hundred Oaks
Core
First point of contact for patients and visitors in outpatient radiology, managing registration, scheduling, financial clearance, and front-end operations to ensure accurate patient flow and revenue cycle support.
Role type
Front-office Patient Service Specialist
Builds
Patient access and revenue cycle processes for outpatient radiology clinics
Domain
Healthcare / Radiology
Required skills
Patient registration, appointment scheduling, insurance verification, payment collection, call management, medical record documentation, HIPAA compliance, multitasking, attention to detail
Preferred skills
Healthcare office experience, customer service excellence
Technologies
EMR systems, scheduling software, payment processing tools
Responsibilities
Manage patient check-in/out and verify identification, schedule and modify appointments, handle incoming calls and route inquiries, collect co-pays and process payments, scan and index clinical documents, maintain clean reception areas, reconcile cash collections
Seniority
Entry-level to Mid-level, hands-on IC