Infrastructure Specialist
Core
First-line response for operational incidents, ensuring rapid service recovery and minimizing downtime across multi-environment infrastructures.
Role type
Senior IC Infrastructure Specialist (Incident Response & Operations)
Builds
Stable, high-availability IT services for enterprise clients
Domain
Enterprise IT Operations, Cloud Infrastructure, Systems Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, Runbook execution, Script automation, Multi-platform OS administration (Windows, Linux), Cloud infrastructure (AWS), Structured escalation, Operational reporting
Preferred skills
DevOps engineering, Systems architecture, Design techniques for technical plans, Analytical problem-solving
Technologies
AWS, Windows, Linux, UNIX, SQL Server, Virtualization, Monitoring platforms
Responsibilities
Monitor infrastructure and applications continuously while managing incoming alerts, Perform incident response and initial service recovery to minimize downtime, Carry out documented technical procedures (runbooks) and pre-approved scripts, Route complex issues through structured escalation paths to specialized teams, Maintain and continuously update technical documentation and operational runbooks, Produce regular operational reports and track performance metrics
Seniority
Senior, hands-on IC