Patient Service Specialist - Liver & Kidney Transplant Clinic
Core
Provides front-line patient service, scheduling, and registration support for the Liver & Kidney Transplant Clinic.
Role type
Associate Patient Service Specialist (Clerical)
Builds
Efficient patient workflow and appointment scheduling for transplant services
Domain
Healthcare / Transplant Medicine
Deliverable
Dashboards & analysis (patient queues) | client delivery (patient support)
Required skills
Patient scheduling, medical terminology, patient documentation, customer service, clinical communication
Preferred skills
Navigating complex patient cases, coordinating with outside facilities
Technologies
Patient portal, clinical communication systems, work queues
Responsibilities
Schedule appointments and procedures; manage registration and patient work queues; coordinate pre-appointment orders and consults; communicate with patients via patient portal
Seniority
Entry-level, routine tasks with occasional guidance