Director, Customer Technical Solutioner
Core
Architecting differentiated Application Management Services (AMS) solutions and autonomous operating models for strategic enterprise pursuits.
Role type
Director, Customer Technical Solutioner (Strategic Solution Architect)
Builds
Autonomous application operations, AI-enabled human-on-the-loop models, and complex AMS solutions for enterprise clients.
Domain
IT Services / Managed Services / Application Modernization
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise Application Managed Services, Multi-million-dollar outsourcing architecture, SDLC, ITIL, DevSecOps, SRE, Cloud-native architectures, Application modernization, Executive communication, Consultative selling
Preferred skills
Agentic AI, AIOps, Observability, Intelligent automation, LLMs, RAG, AI orchestration, Policy as code, Healthcare/Insurance/Financial services experience, Global delivery leadership
Technologies
L1.5/L2/L3 support platforms, DevSecOps tools, Cloud-native frameworks, AI orchestration tools
Responsibilities
Lead end-to-end solutioning for complex AMS opportunities from qualification to contract signature; Design AI-enabled human on the loop agentic operating models; Architect autonomous application operations using agentic AI and policy as code; Lead client discovery workshops and translate business objectives into technical and commercial solutions; Develop transition, transformation, governance, staffing, sourcing, and pricing strategies; Own the technical solution for RFPs, RFIs, proposals, and client presentations; Present complex AMS solutions to clients with conviction and credibility.
Seniority
Director, Strategic & Mentorship
