Family/Guest Services Representative
Core
Serves as a resource for families, visitors, and staff by determining guest needs and seeking resolutions to provide outstanding guest service at Vanderbilt University Medical Center.
Role type
Guest Services Representative
Builds
Patient and visitor support services
Domain
Healthcare / Patient Services
Deliverable
client delivery
Required skills
Patient privacy compliance, Corporate hospitality, Customer communication, Process improvement participation, Routine problem solving, Team guidance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Assist patients and visitors with information, resources, and directions; Facilitate communication between patients, visitors, physicians, and staff; Participate in process improvement initiatives and shared decision making.
Seniority
Mid-level, 3 years experience
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