AI Lab Experience Lead in Luxembourg
Core
Lead experience strategy and ethnographic research for an AI Lab serving regulated industries (banking, financial services, government) in Luxembourg.
Role type
Senior Customer Experience Lead / Strategy Consultant
Builds
Customer experience strategies, future-state journeys, and a pipeline of AI engineering engagements for the AI Lab.
Domain
Financial Services / Government / AI / Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer experience strategy, ethnographic research, qualitative analysis, experience mapping, design thinking facilitation, cross-functional collaboration, stakeholder advocacy
Preferred skills
AI concepts, Python, React, AI frameworks, digital transformation, experience measurement KPIs, change management
Technologies
Python, React, AI frameworks
Responsibilities
Lead experience strategy work across Insight, Idea, and Impact phases; Plan and conduct ethnographic research, interviews, and qualitative studies; Synthesize research findings into experience principles and strategic recommendations; Define future state customer journeys and experience roadmaps; Facilitate design thinking workshops and experience mapping sessions; Act as the subject matter expert for end user needs throughout consulting engagements
Seniority
Senior, hands-on IC
