Technical Support
Core
Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments for Kyndryl clients.
Role type
Technical Support Engineer (Level 1/2)
Builds
Customer support workflows and issue resolution for embedded and cloud-edge systems
Domain
Embedded systems, Linux, cloud-edge, real-time software
Deliverable
client delivery
Required skills
troubleshooting, analytical skills, log analysis, configuration analysis, case management, ITSM tools, escalation procedures, knowledge documentation, C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux debugging, embedded development tools
Preferred skills
product support, escalation engineering, embedded software support, platform support, Linux kernel knowledge, BSPs, device drivers, simulation tooling, regulated environment support
Technologies
Linux, Kubernetes, containers, Git, C/C++, Python, shell
Responsibilities
Triage support cases and collect diagnostic information; perform advanced troubleshooting and root-cause analysis; document solutions and develop knowledge resources; escalate defects and security concerns; mentor support engineers
Seniority
Mid-level, hands-on IC