L2 - Device Management Specialist
Core
L2 support specialist ensuring day-to-day operations of the enterprise device fleet using Omnissa/Workspace ONE and Jamf.
Role type
L2 Device Management Specialist
Builds
Enterprise device fleet operations (enrollment, policies, app deployments, patching, compliance)
Domain
IT Operations / Endpoint Management
Required skills
Omnissa/Workspace ONE, Jamf Pro, Windows/macOS/iOS device support, packaging and deployment (Win32/MSIX/pkg), PowerShell/Bash scripting, ITIL Foundation mindset, security awareness
Preferred skills
Workspace ONE Administrator certification, Jamf 100+ certification, ITIL v4 Foundation
Technologies
Omnissa, Workspace ONE, Jamf Pro, Windows, macOS, iOS, PowerShell, Bash
Responsibilities
Handle Level-2 support for device enrollment, policies, application deployments, patching, and compliance; Resolve incidents and requests within SLA; Execute operational packaging and deployment follow-up; Escalate complex cases to L3; Contribute to RCA and continuous improvement
Seniority
Mid-level, hands-on IC
