L2 - Device Management Specialist
Core
Ensure day-to-day operations of the enterprise device fleet using Omnissa/Workspace ONE and Jamf, handling Level-2 support for enrollment, policies, application deployments, patching, and compliance across Windows, macOS, iOS, and Android devices.
Role type
L2 Device Management Specialist
Builds
Enterprise device fleet operations and compliance
Domain
IT Operations / Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Omnissa/Workspace ONE, Jamf Pro, Windows/macOS/iOS device support, application packaging (Win32/MSIX/pkg), PowerShell/Bash scripting, ITIL Foundation mindset
Preferred skills
Workspace ONE Administrator certification, Jamf 100+ certification, ITIL v4 Foundation
Technologies
Omnissa, Workspace ONE, Jamf Pro, Windows, macOS, iOS, Android, PowerShell, Bash
Responsibilities
Handle Level-2 support for device enrollment, policies, application deployments, patching, and compliance; resolve incidents and requests within SLA; execute operational packaging and deployment follow-up; escalate complex cases to L3; contribute operational input to RCA and continuous improvement.
Seniority
Mid-level, hands-on IC
