Technical Market Operations Specialist (Derivatives)
Core
Deliver technology-driven initiatives and high-touch customer support for Derivatives trading and market data lines of business, ensuring seamless execution of client certifications and QA testing.
Role type
Technical Market Operations Specialist
Builds
Trading ecosystem for Derivatives and market data clients
Domain
Financial services / Capital markets / Derivatives
Deliverable
client delivery
Required skills
Level 1 and Level 2 technical support, client certification process management, End User QA testing, market intelligence gathering, stakeholder coordination, process optimization
Preferred skills
Google Workspace proficiency, network fundamentals understanding, Level 1 triage tools experience (Netscout, Splunk, Wireshark)
Technologies
Netscout, Splunk, Wireshark, Google Workspace
Responsibilities
Deliver Level 1 and Level 2 technical support for Direct Market Access Vendors and Market Data Vendors; Lead and support clients through the application certification process; Execute End User QA Testing for business changes; Gather industry insights and monitor competitor activity; Coordinate customer communications across internal departments; Evaluate and recommend improvements to team workflows
Seniority
Junior to Mid-level, hands-on IC