Salesforce Commerce Cloud (SFCC) Specialist – AMS
Core
Provide application management services (AMS) for Salesforce Commerce Cloud (SFCC) B2C platforms, ensuring stability, resolving incidents, and validating eCommerce processes.
Role type
SFCC Specialist (Application Management Services)
Builds
Enterprise and consumer-facing digital commerce experiences
Domain
eCommerce / Retail / Fashion
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Commerce Cloud (B2C) administration, configuration, and customization; SFCC architecture and best practices; Business Manager; Script Editor; OCAPI; eCommerce integrations (payment gateways, inventory, order management, CDP); Web development (HTML, CSS, JavaScript); Technical analysis and log review; Support tools (Jira, ServiceNow)
Preferred skills
Experience in AMS or production support environments; Experience in retail and/or fashion industry; Participation in eCommerce platform implementations, upgrades, or stabilization initiatives
Technologies
Salesforce Commerce Cloud, Business Manager, Script Editor, OCAPI, Jira, ServiceNow
Responsibilities
Analyze, diagnose, and resolve technical and functional incidents related to SFCC; Address business requests and assess impact; Review application logs and identify errors; Verify proper operation of integrations; Manage tickets according to priority standards; Validate technical performance and configurations; Collaborate with development teams on fixes and enhancements; Participate in SIT/UAT testing and post-deployment stabilization
Seniority
Mid-level to Senior, hands-on IC
