Lead Fraud & Claims Operations Representative
Core
Lead complex account and claim reviews involving elevated risk, significant loss exposure, and multiple channels to protect customer accounts and company assets.
Role type
Lead Fraud & Claims Operations Representative
Builds
Fraud and claims resolution processes and risk mitigation controls
Domain
Financial services / Fraud detection and claims operations
Required skills
Fraud detection and investigation, Credit card fraud handling, Identity theft resolution, Case prioritization, Operational controls knowledge, Risk indicator analysis, Work coordination, Coaching and guidance
Preferred skills
Critical thinking, Problem solving, Data analysis for pattern identification, Microsoft applications proficiency, Case management systems experience
Responsibilities
Lead complex account and claim reviews, Coordinate fraud and claims activities across teams, Provide day-to-day guidance to colleagues, Lead process and control improvements, Analyze and resolve complex operational issues, Provide specialized expertise on fraud and claims matters
