Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)
Core
Bilingual customer service representative supporting credit card customers via phone, text, chat, and video to resolve inquiries and issues.
Role type
Associate Customer Service Representative (Credit Cards)
Builds
Customer support interactions across multiple channels
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Bilingual Spanish/English proficiency, Customer service experience, Fast-paced environment execution, Multi-channel communication, Computer system navigation
Preferred skills
Military experience, Internet/mobile/social media technology knowledge, Complex issue resolution
Responsibilities
Answering customer inquiries, Resolving customer problems, Navigating multiple computer systems, Escalating issues to senior employees, Adhering to work guidelines and policies
Seniority
Associate, entry-level to junior