Associate Customer Service Representative Everyday Banking
On-site · United StatesNo visa sponsorship
Core
Front-line support in a high-volume inbound call center delivering timely assistance across financial products and services.
Role type
Associate Customer Service Representative (Contact Center)
Builds
Customer support interactions via phone and digital channels
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service, active listening, problem-solving, attention to detail, system navigation, regulatory compliance
Responsibilities
Respond to and resolve high volumes of inbound customer interactions, assist with inquiries and transactions, navigate multiple systems to access information and document interactions, escalate complex concerns, review customer information for accuracy, collaborate with peers and internal partners
Seniority
Entry-level / Associate