Fraud & Claims Operations Associate
Core
Review and assess ATM/debit card disputes and claims (fraud and non-fraud), investigate transactions, and determine liability to prevent fraud and resolve merchant disputes.
Role type
Associate, back-office claims operations specialist
Builds
Fraud detection outcomes and resolved customer/merchant claims
Domain
Financial services, banking, fraud prevention
Required skills
transaction investigation, fraud detection, claims assessment, pattern recognition, data analysis, liability determination, case documentation
Preferred skills
ATM/debit card claims processing, financial transaction review, banking operations experience, analytical decision-making
Technologies
transaction monitoring systems, claims management platforms
Responsibilities
Review complex transactions and referrals to detect fraud and policy violations; examine high-value claims to determine liability; provide financial evidence and data to identify patterns and anomalies; support resolution of merchant and customer disputes; provide customer updates when required.
Seniority
Associate, entry-level to junior IC
