Fraud & Claims Operations Representative (Blended)
Core
Front-line fraud and claims investigator in a high-volume call center, protecting customers by identifying, investigating, and resolving fraud and claims through voice and non-voice functions.
Role type
Senior IC fraud operations representative
Builds
Fraud and claims resolutions for Wells Fargo customers
Domain
Financial services / Fraud prevention
Required skills
Fraud investigation, account activity analysis, risk-based decision making, customer communication, case prioritization, regulatory compliance navigation
Preferred skills
Financial services experience, compliance/risk understanding, system navigation in high-volume environments, de-escalation techniques, critical thinking
Technologies
Wells Fargo internal systems and tools
Responsibilities
Review customer information and account activity to identify fraud, manage moderately complex fraud and claims cases, communicate professionally with customers in sensitive situations, partner with internal teams to resolve cases, apply fraud risk perspective to make informed decisions
Seniority
Entry-level to Mid-level, hands-on IC
