Associate Fraud & Claims Operations Representative
Core
Front-line fraud investigation and claims processing in a high-volume call center, verifying account activity and resolving customer issues to prevent fraud.
Role type
Associate Fraud & Claims Operations Representative (IC)
Builds
Fraud prevention outcomes and accurate claims resolutions for Wells Fargo customers
Domain
Financial Services / Fraud Prevention
Required skills
Customer service, fraud investigation, claims processing, account verification, case management, compliance adherence, risk assessment, data analysis, communication, system navigation
Preferred skills
BPO industry experience, analytical thinking, problem-solving, de-escalation, high-volume workload management, cross-functional collaboration
Technologies
Call center systems, fraud detection tools, case management platforms
Responsibilities
Review routine fraud alerts and transactions, gather and verify customer information, manage multiple cases in a high-volume environment, communicate with customers and internal partners, research account activity to identify fraud concerns, ensure timely and accurate case handling
Seniority
Entry-level to Junior, hands-on IC
