Lead Fraud & Claims Operations Representative-1
Core
Lead a team in investigating complex, high-risk, and high-dollar fraud and claims transactions across multiple channels to resolve control deficiencies and improve operational processes.
Role type
Senior IC fraud operations lead with team leadership
Builds
Fraud detection outcomes and claims resolution workflows for Wells Fargo customers
Domain
Banking / Financial Crimes / Claims Operations
Deliverable
client delivery
Required skills
complex transaction investigation, cross-channel analysis, process improvement, team leadership, mentorship, risk decision-making, control deficiency resolution
Preferred skills
none stated
Technologies
none stated
Responsibilities
Support team performance and cross-group operational tasks; Provide feedback and ideas for improving fraud and claims processes; Investigate complex account activity and claims involving high-risk transactions; Prioritize work and provide day-to-day leadership and mentorship; Resolve control deficiencies requiring cross-functional coordination; Provide subject matter expertise to less experienced staff
Seniority
Senior, hands-on IC with leadership