Senior Operations Processor
Core
Senior Operations Processor supporting complex business, operational, and customer support initiatives within the Operations functional area.
Role type
Senior Operations Processor
Builds
Operational processes and customer support solutions
Domain
Banking / Financial Services / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operations support, technical expertise, policy interpretation, process improvement, issue resolution, stakeholder collaboration, independent judgment
Preferred skills
payments and money movement experience, inbound/outbound call handling, SLA and deadline management
Responsibilities
Support operations in completing larger and more complex business, operational, and customer support initiatives; Use technical expertise to resolve escalated issues; Provide feedback and present ideas for improving or implementing processes; Perform complex operational and customer support initiatives; Assist staff, managers, and colleagues with guidance on policies and procedures; Collaborate with peers and managers to resolve issues; Interact with internal customers.
Seniority
Senior, hands-on IC