Specialist, Product Technical Support
Core
Diagnose and resolve complex product malfunctions for critical care medical devices, serving as a primary technical contact for medical professionals and affiliates.
Role type
Specialist, Product Technical Support (Medical Devices)
Builds
Clinical support and operational continuity for APM (Advanced Patient Monitoring) product lines
Domain
Medical Technology / Critical Care
Deliverable
client delivery
Required skills
Clinical expertise in critical care settings, troubleshooting medical devices, product specification knowledge, incident analysis, financial charge assessment, cross-functional collaboration
Preferred skills
Bedside experience with APM products, knowledge of electronic medical systems (EMR), bilingual Spanish
Technologies
JDE Enterprise Resource System, Microsoft Office Suite, Teams
Responsibilities
Assess complex product malfunctions by analyzing incident platform parameters, diagnose and intake complex product issues, advise stakeholders on product differentiation and specifications, document call intake information, follow up with customers for service confirmation, collaborate with internal departments to resolve issues, assess and communicate financial charges, generate transactions for equipment replacements or loaners, coordinate return shipment information
Seniority
Specialist, hands-on IC
