Director of RxA National Field Service
Core
Leading U.S. field service operations for pharmacy automation and dispensing solutions, ensuring high-quality service delivery, operational excellence, and customer experience.
Role type
Director of Field Service (Pharmacy Automation)
Builds
Pharmacy automation and dispensing solutions for healthcare customers
Domain
Medical Technology / Healthcare Automation
Required skills
Strategic leadership, operational planning, team management, budget management, change management, financial acumen, cross-functional collaboration, process improvement
Preferred skills
Service transformation experience, digital tools/analytics expertise, Lean/Six Sigma methodologies, MBA or equivalent advanced degree
Technologies
Pharmacy automation platforms, connected software solutions, digital analytics tools, scheduling systems
Responsibilities
Translate service transformation strategy into actionable execution plans, lead national field service operations including deployment and workforce planning, manage the national field service budget and P&L performance, develop and mentor a distributed team of field service managers and technicians, partner with product and engineering teams to improve serviceability, monitor performance through KPIs and analytics
Seniority
Director, strategic leadership & operational management
