Director - Design Leader, Kyndryl Vital India
Core
Lead a team of designers, researchers, and creative technologists to solve complex customer problems through human-centered design, service blueprints, and co-creation strategies.
Role type
Senior Design Director / Design Leader
Builds
Service blueprints, experience-based roadmaps, and innovative solutions for mission-critical technology systems
Domain
IT Services / Human-Centered Design / Service Design
Required skills
Design leadership, C-Suite/CEO level engagement, Human-centered design, Design research, Design strategy, Service design, Team management, Multi-discipline team leadership
Preferred skills
Master's degree in Design (MDes, MFA, BFA, HCI, Interaction Design)
Technologies
Service design tools, Blueprinting frameworks
Responsibilities
Build and lead a team of designers and researchers; Partner with business leaders and customers to define problems and imagine solutions; Guide the team in creating service blueprints and roadmaps; Identify high-potential customer projects; Drive design-led transformation initiatives.
Seniority
Director, Strategic Leadership