GPL Technical Support Analyst
Core
Provide consultative technical support and troubleshooting for treasury applications and online banking products to small businesses, middle-market firms, and corporate clients.
Role type
Technical Support Analyst (Business Relationship Support)
Builds
Support for 45 online banking applications including payments, receivables, and reporting tools
Domain
Banking / Treasury Management / IT Support
Deliverable
client delivery
Required skills
technical support, problem analysis, hardware support, network connectivity, application workflow mechanics, Microsoft Office, web browser configuration, mobile OS support
Preferred skills
CompTIA A+ certification, treasury management industry knowledge, call center experience
Technologies
Windows 10, MacOS, Microsoft Edge, Mozilla Firefox, Google Chrome, Safari, iOS, Android, LAN, WAN, ISP, IP, firewalls, web proxy
Responsibilities
Resolve technical inquiries via telephone and email, monitor production issue trends, act as liaison between customers and product/technology teams, escalate system outages to management
Seniority
Entry to Mid-level, hands-on IC
