Customer Service Supervisor
Core
Lead and coach a team of retail specialists to drive customer experience, store KPIs, and profitability.
Role type
Senior IC retail operations team lead
Builds
Retail store operations and customer experience
Domain
Retail / Consumer Electronics
Required skills
Team leadership, KPI management, P&L management, Sales goal achievement, Inclusive culture building, Operational expense management
Responsibilities
Motivate and inspire team to respond to customer concerns, Oversee store KPIs (revenue, merchandising, inventory, safety), Maintain healthy profit and loss, Cultivate inclusive team culture