Help Desk Support/Specialist - Pleasant Prairie, WI
Core
Provide technical phone and email support for customers of pharmacy automation solutions, instructing on hardware, software, and network operations.
Role type
Technical Support Specialist (Help Desk)
Builds
Customer support for pharmacy automation hardware and software
Domain
Healthcare / Medical Technology / Pharmacy Automation
Deliverable
client delivery
Required skills
technical troubleshooting, customer service, basic networking knowledge, documentation, CRM data management, root cause analysis
Preferred skills
CompTIA A+/Net+/Security+ certification, Microsoft certification, associate's degree in business or technical field
Technologies
pharmacy automation hardware, software, network components, CRM systems
Responsibilities
field technical support calls, document case notes, resolve trending issues, mentor team members, assess case priorities, coordinate with field service engineers
Seniority
Mid-level, hands-on IC