Billing Customer Service Associate
Core
Handle high-volume inbound customer inquiries via calls, emails, and chats regarding quotes, policies, coverages, billing, audits, and application access for an insurance company.
Role type
Customer Service Associate (Billing)
Builds
Customer support interactions and accurate documentation for an insurance provider
Domain
Insurance / Property Casualty
Deliverable
client delivery
Required skills
Inbound communication, multi-system navigation, product knowledge, empathy, documentation accuracy, critical thinking
Preferred skills
Prior customer service experience, organizational skills, adaptability, continuous learning
Technologies
Multiple internal systems and platforms