Claim Operations Specialist
Core
Partner with claim professionals to assist customers with claim status, payments, and document processing.
Role type
Entry-level claim operations specialist
Builds
Claim files, payment documents, and operational reports
Domain
Insurance / Property Casualty
Required skills
Microsoft Office, database software, financial transaction processing, data entry, report generation, mail processing, document scanning
Preferred skills
Analytical thinking, change management, relationship management, judgment and decision making
Responsibilities
Triage and route customer calls, answer claim status and payment questions, document claim files and review medical bills, process claim payments and vendor invoices, generate operational reports, manage incoming and outgoing mail
Seniority
Entry-level, individual contributor