Workforce Management Specialist
Core
Provide specialized expertise in scheduling, reporting, tool optimization, and business analysis to support the company's labour management strategy and optimize store processes.
Role type
Workforce Management Specialist (Retail Operations)
Builds
Scheduling systems, reporting tools, and operational dashboards for store performance management
Domain
Retail / Workforce Analytics
Deliverable
dashboards & analysis
Required skills
Labour & scheduling process expertise, Time and motion study analysis, Standard operational procedure development, Data modeling, KPI tracking, Advanced Microsoft Excel, PowerBI, PowerApps, PowerAutomate, SQL, Python, Machine Learning
Preferred skills
None stated
Technologies
Microsoft Excel, PowerBI, PowerApps, PowerAutomate, SQL, Python, Machine Learning
Responsibilities
Act as a subject matter expert around labour & scheduling processes; Support the department's inbox by identifying and fixing quality/discrepancy issues via dashboards; Support ongoing delivery of projects requiring time and motion study analysis and SOP changes; Collaborate to develop reports and tools for store performance, labour capacity, utilization, and productivity; Continuously evolve planning processes with industry standards and analytics tools; Support day-to-day workforce operations and strategy functions.
Seniority
Mid-level (3-5 years total experience)