OSC Specialist ( Weekend Shift)
Core
Provide production-level operational oversight, incident management, and customer support for Cboe's global market platforms (Cboe Global Indices, Data Vantage, Cboe Titanium) during weekend shifts, ensuring seamless hand-offs between US and Singapore teams.
Role type
Senior IC Operations Specialist (Financial Markets)
Builds
24x7 market infrastructure and trading platforms for global financial institutions
Domain
Financial Services / Market Data & Trading Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, root cause analysis, stakeholder communication, system monitoring, troubleshooting, SQL, UNIX/Linux shell, cloud technology (AWS/GCP), Agile methodology
Preferred skills
Mandarin Chinese, Korean, Japanese
Technologies
Cboe Global Indices, Data Vantage, Cboe Titanium, AWS, GCP, Confluence
Responsibilities
Own incident management and triage during weekend shifts; monitor platform health and audit logs; execute US-Singapore hand-off procedures; troubleshoot technical and data issues; conduct data analysis and reporting; test system changes; update operational procedures
Seniority
Senior, hands-on IC