Consumer Engagement Representative
Core
Oversees enrollment, education, engagement, and activation for client groups; performs administrative, clerical, operational, and customer support tasks via inbound/outbound telephonic calls.
Role type
Consumer Engagement Representative (Call Center)
Builds
Member enrollment success and resource utilization
Domain
Healthcare Insurance
Deliverable
client delivery
Required skills
Customer service experience, telephonic communication, Microsoft Office proficiency, basic technical troubleshooting
Preferred skills
High-volume call center experience, sales experience, bilingual Spanish
Technologies
Microsoft Office (Word, Excel, Outlook, PowerPoint), blended dialer systems
Responsibilities
Make 30-50 daily inbound/outbound calls, assist members with benefit offerings, direct clients on resource usage, perform basic administrative tasks
Seniority
Entry-level, supervised IC