Operations Senior Section Manager, Lockbox Operations
Core
Full leadership oversight for a lockbox operations shift performing critical payment processing activities, including mail extraction, exception handling, data transmission, item processing, reconcilement, and packaging.
Role type
Senior operations manager (payments)
Builds
Lockbox operations shift supporting Loan, Payment, and Operational Services (LPOS)
Domain
Banking / Payments
Required skills
People management, workflow optimization, SLA monitoring, internal controls, team coaching, stakeholder partnership, continuous improvement, risk mitigation, performance tracking, expense control
Preferred skills
Banking operations experience, check processing knowledge, process business reviews, MS Office applications, technical systems understanding
Technologies
MS Office, Mail Opening Equipment, Check Processing Equipment
Responsibilities
Lead a team of 25 employees, ensure SLAs and internal controls are met, resolve complex client issues, optimize workflow, monitor department performance, develop associates, partner with Sales and Lines of Business
Seniority
Senior, hands-on IC
