Bilingual Care Mgmt. Support Assistant
Core
Remote bilingual support assistant connecting members with care resources and managing high-volume calls to improve health outcomes.
Role type
Bilingual Care Management Support Assistant
Builds
Member engagement and care access pathways
Domain
Healthcare / Call Center Operations
Deliverable
client delivery
Required skills
Bilingual English/Spanish fluency, high-volume inbound/outbound call management, productivity metrics tracking, multi-application data documentation, Microsoft Office suite proficiency
Preferred skills
None stated
Technologies
Microsoft Word, Excel, Teams, Outlook, auto-dialer
Responsibilities
Engage members by phone to encourage participation in care management programs, complete assessments to identify health risks, assist with scheduling doctor appointments, identify barriers to preventive screenings, manage inbound and outbound calls while documenting member information
Seniority
Entry-level, individual contributor